JARVIS WHOLESALE RETURNS & WARRANTY POLICY

Effective Date: July 23, 2025

This policy applies exclusively to purchases made through wholesale.jarvislighting.com (“Wholesale Platform”). For retail transactions on jarvislighting.com, please refer to the standard Jarvis Lighting Returns, Replacements & Warranty policy.

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INTRODUCTION

Jarvis Lighting, Inc. (“Jarvis Lighting,” “we,” “us,” or “our”) is committed to producing quality LED lighting products and providing straightforward, efficient service to our wholesale partners. The procedures below help us resolve issues quickly and accurately while maintaining competitive pricing.

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RETURNS POLICY

2.1 General Guidelines

• All returns require a Return Material Authorization (“RMA”) number issued by Jarvis Lighting.
• Do NOT ship any material before receiving an RMA; unauthorized shipments may be refused.
• Standard catalog items may be returned within 30 calendar days of the invoice date.
• Product must be unused, uninstalled, in original packaging, and suitable for resale.
• Custom‑built, modified, or private‑label products are non‑returnable.

2.2 Non‑Returnable Items

• Tenons and mounting adapters
• Wall‑mount brackets
• Light poles
• Photocells and controls pre‑wired to customer specification
• Products that have been installed, energized, or show signs of wear or damage

2.3 Restocking & Freight Fees

Returns due to Jarvis Lighting error (e.g., wrong item shipped) will receive full credit and prepaid return freight. All other approved returns are subject to:

• Restocking fee: up to 25 % of the original net price.
• Freight: outbound and return freight are the customer’s responsibility.

2.4 How to Request an RMA

Email support@jarvislighting.com with:

• Original purchase order and/or invoice number
• Part number(s) and quantity
• Reason for return
• Photos of the product and packaging (if applicable)

Our team will review and, if approved, issue an RMA with shipping instructions. Clearly mark the RMA number on all cartons.

2.5 Inspection & Credit

• Returned products are inspected within 10 business days of receipt.
• Credit (minus applicable fees) is issued to the original payment method or as an account credit.
• Items failing inspection for damage or installation marks will be returned to the customer at the customer’s expense.

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LIMITED WARRANTY POLICY

3.1 Coverage

Jarvis Lighting warrants that Products purchased through the Wholesale Platform are free from defects in material and workmanship under normal use and service for the warranty period listed in the specification sheet for the product.

3.2 Exclusive Remedy

During the warranty period, Jarvis Lighting will, at its option, repair, replace, or issue credit for any Product proven defective. Replacement parts may be new or equivalent‑to‑new in performance and reliability.

3.3 Exclusions

Warranty does NOT cover damage or failure caused by:

• Improper installation, wiring, or maintenance
• Use with incompatible controls or power conditions
• Misuse, abuse, accident, or alteration
• Acts of God (e.g., lightning, flood)
• Failure to follow applicable electrical codes or Jarvis Lighting instructions

3.4 Warranty Claim Procedure

Email warranty@jarvislighting.com with:

• Original purchase order and/or invoice number
• Part number(s) and quantity
• Detailed description of the issue
• Photos or video illustrating the defect

Our technical team may request additional information or troubleshooting steps. If Product return is required, an RMA will be issued. Upon evaluation, we will determine the appropriate remedy.

3.5 Limitations

• Jarvis Lighting’s liability is limited to the cost of the defective Product.
• We are not liable for labor costs, loss of profits, or incidental or consequential damages.
• Warranty is void if original product labels are removed or defaced.

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LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, JARVIS LIGHTING SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO PRODUCT USE, RETURN, OR WARRANTY CLAIMS.

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CONTACT INFORMATION

Jarvis Lighting, Inc.

951 N Main St, Unit A, Lombard, IL 60148
Phone: +1 (800) 363‑1075
Email (Returns/RMA): info@jarvislighting.com

We reserve the right to update or modify this policy at any time. The version posted on the Wholesale Platform at the time of your request will govern your return or warranty claim.

© 2025 Jarvis Lighting, Inc. All rights reserved.